FAQ’s and Returns
Do you accept returns? (Return Policy)
Due to the fact that most items are seasonal and offered at low, wholesale prices returns are not accepted. However, if an item is defective/damaged a replacement will be provided. Please email firstname.lastname@example.org with your first and last name(used on your order) and order number as well as pictures of the damaged/defective product.
Apple Blossom Blanks is not responsible for lost/damaged/ stolen packages. All of our orders are insured through UPS and the buyer will need to file a claim with them.
Apple Blossom Blanks is not responsible for the buyer failing to update their shipping address. The order will be shipped to the address on the order and in the event that the buyer fails to notify Apple Blossom Blanks, it is the buyers responsibility to locate the package. Apple Blossom Blanks is not responsible for the package delivered to the address listed on the label.
A 9.99 restock fee as well as the 9.99 shipping fee will apply to all undeliverable/returned to sender packages and cancelled orders.
We are not responsible for items that are scorched in the process of applying HTV. By making a purchase you are aware of the temps and times each different material requires. It is always better to start on a lower heat and increase as needed.
Colors may vary based on what is available from the warehouse and in manufacturing. No refunds will be given for color variation as the color also can look different from screen to screen.
How long before my order ships?
If your order is made up of entirely in stock items it will take 1-3 to process and 2-3 days to ship via priority mail. If your order does not ship in that time frame it is because you have ordered preorder items and orders that contain preorder items will not ship until ALL items are in stock.
PREORDER Terms & Conditions:
By placing an order in our preorders you understand that the shipping times are tentative and that should the shipping times exceed the expected shipping times we will not be issuing refunds. The product is already on transit to us and we committed to a set quantity including your order.
Preorders will not be subject to a refund of any kind until the products are received by Apple Blossom Blanks LLC and your order will be subject to a restock and cancellation fee. No exceptions.
How do I contact you?
If you are inquiring about an existing order please be sure to include the name used to place the order as well as your order number.